SMS Messaging Program

Last updated: May 12, 2026

AloneAssist operates a transactional SMS program that supports its daily wellness check-in service for older adults. This page describes how consent is collected, what messages we send, and how to opt out.

Opt-in form preview

Below is a visual preview of the mobile phone opt-in form that account owners complete during onboarding at aloneassist.com/signup. The disclosure text appears directly beneath the “Text me a code” button, as shown.

This preview is a non-interactive rendering of the live opt-in form. The live form is shown to account owners after they begin signup at /signup.

Care Circle opt-in preview

When an account owner adds a Care Circle contact (additional family member, neighbor, or friend who should be notified when a check-in is missed), that contact receives the single SMS below as an opt-in request. Contacts must reply YES before any further messages are sent. They can reply STOP at any time.

No further messages are sent to the contact until they reply YES. Replying STOP at any point unsubscribes them permanently.

Program name

AloneAssist daily wellness check-in SMS.

How consent is collected

AloneAssist is a subscription service. Account owners (typically adult children of the person receiving calls) create an account at aloneassist.com/signup (email + password only — no phone number is collected at this step). After confirming their email, the user reaches the phone verification step at aloneassist.com/onboarding/verify, where they enter their mobile phone number and complete an explicit SMS opt-in. The opt-in form contains:

• A phone-number input.
• An unchecked consent checkbox with the label: “I agree to receive recurring SMS messages from AloneAssist at this phone number, including verification codes, missed check-in alerts, and wellness summaries.” The checkbox is not pre-selected. The “Text me a code” button remains disabled until the user checks this box.
• Two action buttons: “Text me a code” (requires the consent checkbox) and “Call me instead” (does not require the checkbox — users may verify their phone via a voice call without opting into SMS).
• A disclosure block displayed directly beneath the buttons, containing message frequency, data-rate notice, opt-out instructions (Reply STOP to cancel), Reply HELP for help, and links to the Privacy Policy and SMS Terms.

Verbatim disclosure shown beneath the buttons:

Message frequency varies. Msg & data rates may apply. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Reply HELP for help, STOP to cancel. See our Privacy Policy and SMS Terms.

Secondary Care Circle contacts (additional family, neighbors, or friends) are added by the account owner. Before any alert messages are sent to a Care Circle contact, that contact receives a one-time opt-in confirmation SMS and must reply YES to confirm. No further messages are sent until the contact confirms. Contacts can reply STOP at any time to unsubscribe.

What we send

• One-time verification codes during account signup.
• Care Circle opt-in confirmation requests.
• Notifications when a scheduled daily phone check-in is missed or when a concern is detected during a call.

We do not send marketing or promotional SMS through this program.

Message frequency

Message frequency varies based on account activity. Typically fewer than one message per day per recipient. Account owners receive one verification code at signup. Care Circle contacts receive one opt-in confirmation request per household they are added to, plus alerts only when a check-in is missed or a concern is detected.

Sample messages

Verification code

AloneAssist: Your verification code is 123456. Reply STOP to opt out. Msg&data rates may apply.

Care Circle opt-in request

AloneAssist: Jane added you as a Care Circle contact for her mom’s daily check-in. Reply YES to confirm, STOP to opt out. Msg&data rates may apply. https://aloneassist.com/terms#sms-terms

Missed check-in alert

AloneAssist: We could not reach your mom for her scheduled check-in this morning. We tried 3 times over 45 minutes. Last successful check-in was yesterday. Please reach out when you can. Reply STOP to opt out.

Message & data rates

Msg&data rates may apply. Your mobile carrier may charge for incoming and outgoing text messages depending on your plan.

Supported carriers

We support messaging on all major US wireless carriers including AT&T, T-Mobile, Verizon, US Cellular, and their MVNOs. Carriers are not liable for delayed or undelivered messages.

Help

Reply HELP to any AloneAssist SMS for help, or email support@aloneassist.com.

Opt out

Reply STOP to any AloneAssist SMS to unsubscribe at any time. After replying STOP you will receive a final confirmation message and no further messages. To re-enroll, a new opt-in is required.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers collected for the SMS program are used solely to operate AloneAssist and are only disclosed to the direct service providers (Twilio, Retell AI, Stripe) required to deliver the service, under data processing agreements.

For full details, see our Privacy Policy and SMS Program Terms.