SMS Messaging Program

Last updated: April 15, 2026

AloneAssist operates a transactional SMS program that supports its daily wellness check-in service for older adults. This page describes how consent is collected, what messages we send, and how to opt out.

Program name

AloneAssist daily wellness check-in SMS.

How consent is collected

AloneAssist is a subscription service. Account owners (typically adult children of the person receiving calls) create an account at aloneassist.com/signup and, during onboarding, are asked to verify their mobile phone number. At the phone-entry step, the following disclosure is shown directly above the “Text me a code” button:

By tapping “Text me a code”, you agree to receive SMS messages from AloneAssist at this number, including one-time verification codes, missed check-in alerts, and wellness summaries. Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel. See our Privacy Policy and SMS Terms.

Secondary Care Circle contacts (additional family, neighbors, or friends) are added by the account owner. Before any alert messages are sent to a Care Circle contact, that contact receives a one-time opt-in confirmation SMS and must reply YES to confirm. No further messages are sent until the contact confirms. Contacts can reply STOP at any time to unsubscribe.

What we send

• One-time verification codes during account signup.
• Care Circle opt-in confirmation requests.
• Notifications when a scheduled daily phone check-in is missed or when a concern is detected during a call.

We do not send marketing or promotional SMS through this program.

Message frequency

Message frequency varies based on account activity. Typically fewer than one message per day per recipient. Account owners receive one verification code at signup. Care Circle contacts receive one opt-in confirmation request per household they are added to, plus alerts only when a check-in is missed or a concern is detected.

Sample messages

Verification code

AloneAssist: Your verification code is 123456. Reply STOP to opt out. Msg&data rates may apply.

Care Circle opt-in request

AloneAssist: Jane added you as a Care Circle contact for her mom’s daily check-in. Reply YES to confirm, STOP to opt out. Msg&data rates may apply. https://aloneassist.com/terms#sms-terms

Missed check-in alert

AloneAssist: We could not reach your mom for her scheduled check-in this morning. We tried 3 times over 45 minutes. Last successful check-in was yesterday. Please reach out when you can. Reply STOP to opt out.

Message & data rates

Msg&data rates may apply. Your mobile carrier may charge for incoming and outgoing text messages depending on your plan.

Supported carriers

We support messaging on all major US wireless carriers including AT&T, T-Mobile, Verizon, US Cellular, and their MVNOs. Carriers are not liable for delayed or undelivered messages.

Help

Reply HELP to any AloneAssist SMS for help, or email support@aloneassist.com.

Opt out

Reply STOP to any AloneAssist SMS to unsubscribe at any time. After replying STOP you will receive a final confirmation message and no further messages. To re-enroll, a new opt-in is required.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers collected for the SMS program are used solely to operate AloneAssist and are only disclosed to the direct service providers (Twilio, Retell AI, Stripe) required to deliver the service, under data processing agreements.

For full details, see our Privacy Policy and SMS Program Terms.